Cartridge communication error

[TC6245]

My printer jammed and burnt a small hole in a piece of paper.  I now get an error message about a communication error with the black cartridge.  I have followed all of the HP trouble shooting advice, including checking the firmware is up to date and buying and installing a new HP official cartridge.  The printer will print fine without the black cartridge installed.  I am on a HP ink program.  Does anyone have any advice?

[Kumar0307]

@TC6245, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not recognizing the black ink cartridge. 

• Make sure you use HP ink cartridges. HP cannot guarantee the functionality of non-HP ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Also, check if the print carriage is moving freely.

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options for the printer if under warranty. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!