Cartridge communication with printer

[DrewB1980]

I just bought the correct replacement cartridges and the error message is they are not communicating with the printer.  All cartridges are new and the correct models.   

[Sneha_01]

Hi @DrewB1980 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a "Cartridge Communication" error, which is fairly common even with new, correct cartridges. Here are a few troubleshooting steps you can follow to resolve the issue:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 30 seconds to 1 minute.
• Plug it back in and turn the printer on.
• This can help reset any communication issues between the cartridges and the printer.

2. Check Cartridge Installation

• Open the printer’s cartridge access area and ensure the cartridges are seated properly. They should click into place firmly.
• Remove each cartridge and reinstall them one at a time, ensuring they’re aligned correctly.
• Ensure the protective tape on the new cartridges has been removed (if applicable).

3. Clean the Cartridge Contacts

• Sometimes, the communication error can be caused by dirty contacts.
• Turn off the printer and unplug it to avoid electrical issues.
• Remove the cartridges from the printer.
• Use a clean, lint-free cloth or cotton swab lightly dampened with water or rubbing alcohol to gently clean the gold-colored contacts on both the cartridge and in the printer.
• Let the contacts dry completely before reinserting the cartridges.

4. Check for Firmware Updates

• Outdated firmware can cause communication issues with cartridges, especially if you're using compatible or non-HP ink.
• Go to the HP support website or use HP Smart to check if there’s a firmware update available for your printer.
• Install any available updates, as this can fix compatibility issues.

5. Try a Printer Reset

• Some printers allow you to reset the printer to factory settings, which can resolve internal errors.
• This option is usually found in the Settings menu of the printer’s control panel.
• Keep in mind that this will reset your printer settings, so you may need to reconfigure your Wi-Fi or other settings.

6. Test with Another Set of Cartridges

• If the issue persists even after cleaning the contacts, the problem could be with the new cartridges themselves. It's possible they are defective, even though they are the correct model.
• If you have access to another set of compatible cartridges, try installing them to see if the problem is resolved.

7. Perform a Printer Diagnostic

• HP printers often have diagnostic tools available that can help identify the issue with the cartridges.
• Use HP Smart or the printer’s control panel to run a diagnostic check or self-test.
• These tools might provide a more detailed error message or guide you toward a solution.

8. Check for Printer Software or Driver Issues

• Ensure that your printer drivers are up to date. If you’re printing via a computer, outdated drivers can sometimes cause communication errors with the printer.
• Visit the HP support website to download the latest drivers for your printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support