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Cartridge displays error message on hp desk jet 2600

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HP desk jet 2600
Microsoft Windows 10 (64-bit)

I have a desk jet 2600 which suddenly stopped printing and shows empty. I pay monthly for ink but they won’t send me any as saying error. I have done everything virtual assistant tells me but going round in circles and cannot speak to anyone. Does anyone have any ideas as to what I can do? My printer is two years old and I have only ever received two cartridges. 

HP Support Agent
HP Support Agent
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@Rosanan, Welcome to the HP Support Community!


  • Is the printer enrolled in Instant Ink?
  • Are you using Instant Ink cartridges in the printer to print?
  • Which ink cartridges is indicated in the error?
  • Insert one ink cartridge at a time to identify the defective ink cartridge.

For now, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


If the issue persists, to assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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