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‎12-10-2024 04:39 AM

HP Recommended

Hi I am having error on my printer HP Deskjet 3775. It has cartridge error. The cartridge I use is 680. Is it possible that they are not compatible? Thank you for your reply.

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3 REPLIES 3

‎12-10-2024 10:05 AM

HP Recommended

Hello @Azirocla , how are you ?

 

If this printer is really from the Philippines, the cartridges have to work.

Now if you brought it from another country, it won't connect because you need to regionalize it

 

Try the procedures below:

https://support.hp.com/za-en/document/ish_1721989-1461843-16

 

Best regards

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‎12-11-2024 07:32 AM

HP Recommended

Hi @Fabio_L32 the printer and Ink cartridge is both from the Philippines. we tried everything, cleaning, and updating drivers...

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‎12-11-2024 07:47 AM

HP Recommended

Hello @Azirocla 

 

The failure may occur in this case in the printer or in the same cartridge.

Inserting another cartridge? Does it work?

 

Best regards

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