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‎04-13-2021 11:01 AM

HP Recommended
Product: Officejet 6950

My Officejet 6950 is reporting cartridge incorrectly installed after recent firmware update. Applies to HP-compatible (not HP) cartridges only. How can I get back to previous version or correct problem without having to throw away thoroughly good cartridges?

3 REPLIES 3

‎04-17-2021 06:10 AM

HP Recommended

@GibboSnr


Welcome to HP Support Community


I understand your concerns and frustration with this issue

 

Please refer to this Link: https://support.hp.com/in-en/document/c05310148 to understand more about Dynamic Security Enabled Printers


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎04-17-2021 12:27 PM

HP Recommended

This only tells me what I already know. How can I revert to a previous firmware version which allows me to continue to use the cartridges which had previously been installed and were working fine? 

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‎04-18-2021 06:01 AM

HP Recommended

I would request you to contact HP Support in your region for further assistance

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

KrazyToad
I Am An HP Employee

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