Bought a new Tango X from Amazon UK, received this morning, and during setup it simply complains there's a 'Cartridge Error' during setup. I've done all of the following:
- Removed and reinserted the cartridge, multiple times
- Cleaned the cartridge as advised
- Cleaned the print head as advised
- Ensured there is nothing covering the cartridge contacts
- Reset the printer
- Checked for new firmware
I've been sent to Facebook Messenger, they couldn't help me as I'm not in the US. I've been sent to WhatsApp, got no response from your team. Facebook Messenger advised calling the UK Helpdesk. UK Helpdesk isn't open today. Am I supposed to waste more time on Monday calling and sitting on hold, or shall I give up now and send the entire thing back to you HP?
I'm sure this is most likely a dodgy black print cartridge and I simply need another, but trying to resolve it is turning into a TERRIBLE customer experience.
Please sort it out, before I return it. I'm not willing to waste any more of my time on a completely new product, and I can assure you if it has to go back I won't be replacing with an HP product.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".