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‎11-25-2024 01:59 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I bought several cartridges for the printer. Previously I had a bunch of 953 XL but right now after going through 8 sets of ink I have no more supply left. I looked through the website and found compatible ink sets for purchase and bought one. Specifically 952 from Canada because other options were not available. While the website claimed that the ink is compatible with my printer it doesn't work and pushes an INCOMPATIBLE INK error. I am out of black ink and local dealership does not offer any ink for this printer.

I suppose I need a regional reset to make it all work.

 

RIght now I have 953 XL cyan magenta and yellow and 952 xl Black installed. Black is giving me the error.

 

Can you assist me with suggestions on what to do. I cannot access advanced settings in the developer options because my printer requires some password that I do not have.

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1 REPLY 1

‎11-25-2024 09:44 AM

HP Recommended

You can't mix ink cartridges from different regions, all 4 must be from the same region. Once you have 4 ink cartridges from the same region contact HP, you can use HP Facebook chat




My profile on LinkedIn

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