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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-23-2025 11:50 AM

HP Recommended
Product: HP ENVY 5640 e-All-in-One Printer

I am getting poor quality print from my black cartridge have run clean cartridges several times but no better. I have had to buy a new one as was not doe a replacement as cartridge still showing half full. I got message from hp to say they cannot monitor a shop bought cartridge what is my best option

Category:
1 REPLY 1

‎11-08-2025 12:49 PM

HP Recommended

Hi @Susanen , Welcome to HP Support Community!

 

Is your printer enrolled in the HP Instant Ink Program?

 

You can try the steps from the link https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Black-or-Color-Ink-Not-Printing-Other-Print-Qu...

 

Hope this helps! Keep me posted.

I am an HP Employee. Although I am speaking for myself and not for HP.
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