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Cartridge incompatible

HP Recommended

Hi - I also have the incompatible black cartridge message.  I've tried everything in all the documents - taking out the cartridge and gently wiping element of it; unplugging the power lead.  Seeing if there are updates needed to the printer - there aren't.  I have an instant ink account so there is no way my cartridge is incompatible.  Can anyone help or is there a way to get instant ink to send another black cartridge sooner?

 

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HP Support Agent
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HP Recommended

@C4Bish, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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