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ShayeAlexa
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Message 1 of 2
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Flag Post

Cartridge issue

‎01-12-2021 05:49 PM

HP Recommended
Product: HP Envy 6400 series

I have correct cartridges but I put them in and they’re telling me they aren’t right. I’ve put them in and out 3 times. They are the ones I received from HP they are 100% correct. I think there maybe be something broken with the cartridge carriage?

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎01-17-2021 03:52 AM - edited ‎01-17-2021 03:52 AM

HP Recommended

@ShayeAlexa, Welcome to the HP Support Community!

 

I understand you are having issues with the ink cartridges.

 

  • What is the error you get?
  • Which ink cartridge is defective?
  • Insert one ink cartridge at a time to identify the defective one.
  • Are you enrolled in Instant Ink?

 

For now, kindly perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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