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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Caroline89
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Cartridge issues - E0 or E3 messages

HP Recommended
Envy 6032
macOS 11.0 Big Sur

Hi, every time I change my cartridge, the printer comes up with an error.  I am on HP Instant Ink and using the genuine cartridges - it's happened with both the cartridge that came with the printer and the ones that have been sent to me.  I've tried re-installing the cartridges and resetting the printer multiple times but it always comes back with an error - either an E0 error and an E3 error.  Last time it resolved itself overnight with no change from me.  Any ideas why the printer is so temperamental with this?

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Kumar0307
HP Support Agent
HP Support Agent
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@Caroline89, Welcome to the HP Support Community!

 

I understand you are not able to print due to these errors.

 

An E0 error indicates an unusable cartridge.

This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

Make sure the plastic tape if any, is removed from the new ink cartridge before placing it in the printer.

 

An E3 error indicates a carriage jam.

Clear the carriage path of any jammed paper, or reset the printer if the carriage has no jammed paper. For detailed troubleshooting, go to 'Carriage Jam' or 'E3' Error Displays.

 

For more info, refer to this document - Blinking Lights and Error Codes

 

If the error persists, this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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