• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-10-2023 08:41 PM

HP Recommended
Product: HP DeskJet Ink Advantage 3835 All-in-One Printer

Cartridge jam

Running to the ends 

Not stopping in between 

Category:
1 REPLY 1

‎03-13-2023 05:42 PM

HP Recommended

Hi @Ahb17,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

If you're experiencing a cartridge jam with your HP printer, here are some steps you can take to troubleshoot the issue.

 

  1. Turn off the printer and unplug it from the power source.
  2. Open the printer cover and gently remove the jammed cartridge.
  3. Check the cartridge and remove any torn or damaged pieces of paper, if any.
  4. Make sure the cartridge is installed correctly and securely.
  5. Check for any other obstructions, such as small pieces of paper, and remove them.
  6. Close the printer cover and plug the printer back in.
  7. Turn the printer back on and try printing again.

If the cartridge jam persists, you may need to clean the printer's rollers, as they may be dirty or worn out. Refer to your printer manual for instructions on how to clean the rollers.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.