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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Cartridge problem HP Envy 5020

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HP Envy 5020

Hi, I have a printer error coming up:

"Cartridge Problem - remove and reinstall the indicated cartridge, making sure it is correctly installed"


I've done this several times, tried turning if off and on again and cleaning the contacts without any job.  I'm subscribed to the HP Instant Ink but can't find a telephone number anywhere for UK Customer Support.  Is there anyone on here who may be able to help?  I can see similar posts which suggested a potentially dodgy cartridge and then if I got HP to ship out a replacement that could well fix it - how do I go about this though please?


Any advice gratefully received!



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Welcome to the HP support community.


I understand that you are getting a cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- click here

And if the issue still persists, this could be a cartridge issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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