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Message 1 of 2
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Cartridge problem

HP Recommended
HP Envy 5000 series
macOS 10.15 Catalina

I want to replace the empty black cartridge. Unfortunately this is not possible, since the black cartridge is stuck in the right side of the printer and I cannot reach it. I can only reach the colour cartridge now. Normally, the cartridges would move to the center when opening the cartridge chamber (don't know how to call it, but I mean the upper ''lid'' of the printer), but this time, this doesn't happen. They are stuck in the right side. How do I move the cartridges to the center of the printer so that I can reach the black cartridge as well? 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AnnemiekeKeers

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/document/c06451...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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