Cartridge stuck

[HOLLY969802]

Cartridge is stuck will not move to left on hp office jet pro 9015

[A_Gayathri]

Hi @HOLLY969802,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the ink cartridge carriage in your HP OfficeJet Pro 9015e is stuck and won’t move to the left, follow these troubleshooting steps:

Step 1: Check for Obstructions

1. Turn off the printer and unplug it from the power source.
2. Open the cartridge access door and check if there is any paper jam, debris, or obstruction blocking the carriage.
3. If you see any blockage, gently remove it using tweezers or your hands.

Step 2: Manually Move the Cartridge

1. With the printer unplugged, try moving the carriage manually.
2. If it resists, do not force it—this could damage the mechanism.
3. If the carriage is stuck on the right, look for a latch near the printhead and gently press it to see if it releases.

Step 3: Perform a Hard Reset

1. Close the printer’s lid and plug it back in.
2. Press and hold the Power button for 10 seconds.
3. Wait for the printer to restart and see if the issue is resolved.

Step 4: Check for a Carriage Jam Message

• If the printer displays a Carriage Jam error, follow the on-screen instructions or try running the HP Print and Scan Doctor tool (available on HP’s website).

Step 5: Reinstall Ink Cartridges

1. Open the cartridge door and check if the cartridges are properly seated.
2. If possible, remove the cartridges and reinsert them securely.

Refer to this document: HP Printers - Carriage jam or E3 error

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!