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‎09-01-2021 07:27 PM

HP Recommended
Product: Deskjet 2600
Operating System: macOS 11.0 Big Sur

I bought this Deskjet last year but have only gotten around to trying to use it.  The cartridges are new and full but will not print either cartridge on the paper.  I have updated firmware and followed all steps on the HP website, including removing/reinstalling the cartridges, cleaning and re-aligning the heads but nothing happens when I try to print although the paper does go through the printer but comes out blank. Is the unit faulty? Unfortunately, it is now out of the warranty period although I have not used it 😞

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4 people had the same question
3 REPLIES 3

‎09-17-2021 08:26 AM - edited ‎09-17-2021 08:26 AM

HP Recommended

Hi@Epernay, Welcome to the HP Support Community!

 

That's unfortunate. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” on my Public post if the issue is resolved, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

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‎09-18-2021 12:51 AM

HP Recommended

You have to be joking - you call this post "support"! There is NO WAY I would obtain another HP printer based on the problems with this printer after no usage AND the pathetic "support" comment. DISGUSTED.

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‎09-18-2021 11:10 AM

HP Recommended

cartridges not printing

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