Cartridges issue

[Brookey75]

Hi please help!! So my HP Envy 5546 which uses 62 ink cartridges, I've enrolled in the program and they have sent 62 cartridges which are not registering not working, am I doing something wrong?

[Sneha_01]

Hi @Brookey75,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this. 

May I Know if have you tried fitting the cartridges? Are you getting any errors?

You may try reseating the cartridges.

Could you tell me if you have tried cleaning the cartridges and reinstalling them?
If not please try the below-mentioned steps and let me know if the issue still persists.
Step 1) Let's try performing a printer reset and see if that helps:
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

Step 2) I would advise running through the points below and checking to see if the “Cartridge Problem” message has disappeared at the end of each one.

->Check/Wipe Cartridge Contacts: A common cause of the “Cartridge Problem” message is the gold contacts found on an electronic chip on the body of the HP cartridge being obscured with dirt/ink or even physically having been damaged. Firstly remove the indicated cartridge from the printer and locate the chip. Ensure the gold contacts on this chip are not physically damaged, then wipe them down with a piece of non-fibrous tissue like kitchen roll. I would recommend wiping them down even if no dirt is visible and using alcohol based cleaning solution or cartridge flush for any stubborn marks that could be stopping the cartridge from being recognized.

->Wipe Contacts Inside the Printer: If the cartridge contacts mentioned in the previous point are clean, it may be that the corresponding contacts inside the printer are obscured and stopping your printer from recognizing the cartridge. If you can see these electronic contacts and they are easily accessible, clean them with the method mentioned above to ensure they are also clean. Some of these contacts in these printers are raised/pointed and I would advise using caution to ensure scraps of tissue are not left inside the printer obscuring the contacts further.

Step 3) Could you remove the tricolor alone, and then try printing using just the black cartridge? After that, could you remove the black cartridge and try printing using the tricolor and let me know how it goes?
 

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support