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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kathyhappy
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Cartridges not communicating!!!

HP Recommended
HP OfficeJet 8012 All-in-one
Microsoft Windows 10 (64-bit)

Really unhappy, my inks were running out so went online to get some replacements, ended up buying one from the warehouse that was the recommended replacement and compatible.  Just went to install it and the printer does not like it, and is saying that its not communicating with the printer.  IS HP DOING THIS BECAUSE IT WANTS ME TO ONLY USE HP INKS THAT ARE MORE THAN TWICE THE PRICE OF THE ONE I HAVE??  I now have a brand new ink cartridge that I cant return and a printer that will not work unless I go out and buy expensive HP ink.  

When I bought it, I was told I could use any compatible ink cartridges, and it is still under warranty - can I get a replacement?

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kathyhappy

 

Welcome to HP Support Community


I understand your concerns and frustration

 

Please refer to this link: https://support.hp.com/in-en/document/c05310148


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

 

KrazyToad
I Am An HP Employee

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