Cartridges not communicating

[Linda366]

Printer not communicating with new HP cartridges

[Raj2111]

Hi @Linda366 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here are some troubleshooting steps you can try:

Check Cartridge Installation:

• Ensure that the cartridges are properly installed. Remove and reinsert them, making sure they click into place securely.

Remove Protective Tape:

• Check that any protective tape or plastic covers have been removed from the cartridges. Sometimes, leftover tape can prevent proper contact.

Clean the Cartridge Contacts:

• Gently clean the copper contacts on the cartridges and inside the printer with a soft, lint-free cloth. Make sure to avoid touching the nozzles.

Reset the Printer:

• Power off the printer and unplug it from the wall. Wait for about 60 seconds, then plug it back in and turn it on.

Update Printer Firmware:

• Ensure your printer’s firmware is up to date. You can do this through the HP Smart app or by visiting the HP support website.
• Click here

Check for Error Messages:

• Look at the printer’s display for any error messages related to cartridges or communication issues. Follow any on-screen prompts.

Use Genuine HP Cartridges:

• Ensure you are using genuine HP cartridges, as third-party cartridges may not always be recognized properly.

Try Different Cartridges:

• If possible, try using another set of cartridges to see if the issue persists. This can help identify if the problem is with the cartridges or the printer itself.

Printer Self-Diagnostic:

• Run a printer self-diagnostic if available. This can often be found in the printer settings menu.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support