Cartridges not communicating

[mommy6016016014]

I receive the following error message when replacing my black cartridge with the provided Instant Ink:

The indicated cartridges are not communicating correctly with the printer.  If this problem persists replace the cartridges. 

I have replace the cartridge multiple times with a new cartridge and I receive the same error message

[zoey7886]

@mommy6016016014, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding How to Fix Instant Ink Cartridge Communication Errors in HP ENVY Inspire 7955e Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're facing an error message stating that the cartridges are not communicating correctly with the printer, and this issue persists even after replacing the cartridges, follow these steps to resolve the problem:

1. Reset the Printer

Resetting the printer can recover it from errors or failures.

1. If your printer has a rechargeable battery, remove it.
2. Press the power button to turn off the printer. If it does not turn off, disconnect the power cord.
3. Unplug the power cord from the power source.
4. Wait for 60 seconds.
5. Reconnect the power cord directly to a wall outlet and to the printer.
6. Turn on the printer to complete the reset.

2. Reinstall the Cartridges

Ensure that the cartridges are properly installed.

1. Make sure the printer is turned on.
2. Open the door to access the cartridges.
3. Make sure the label on the cartridge matches the label on the carriage.
4. Firmly press all the cartridges into place. If a cartridge is sticking out, press it down until it snaps into place. If it does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.
5. Close the cartridge access door.

3. Clean the Cartridge and Printhead Electrical Contacts

Remove any debris or buildup from the contacts.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving.
2. Remove the cartridge indicated in the error message.
3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.
4. Place the cartridge to the side with the contact facing upwards.
5. Wipe the contact inside the printhead with a lint-free cloth.
6. Reinsert the cartridge into its color-coded slot, and press down until it snaps into place.
7. Repeat these steps for any other cartridges indicated in the error message.
8. Close the door or lid to the cartridge access area.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,