Cartridges wont lock in

[Tom19501888]

My HP black print cartridge will not set in place...Keeps popping back out

[Max3Aj]

Hi @Tom19501888, Welcome to HP Support Community. 👋

Thank you for posting your query, I will be glad to help you. 

We understand the frustrating dance you're having with your black ink⚫cartridge. I understand how annoying it is when things just won't click into place! Let's use our senses to figure out why this stubborn cartridge keeps popping out and gently guide it home.🏠
 

If your HP black print cartridge is refusing to settle in, constantly springing back out like it has a mind of its own, let's try these troubleshooting steps:

Check for Obstructions: Make sure there is no debris or packaging material inside the cartridge slot. Sometimes, even a small piece of plastic can prevent the cartridge from locking in place.

Reinsert the Cartridge: Remove the cartridge and reinsert it firmly. Ensure it clicks into place. Sometimes, a bit of extra pressure is needed.

Inspect the Cartridge: Check if the cartridge itself is damaged or if the contacts are dirty. Clean the contacts with a lint-free cloth if necessary.

Reset the Printer: Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in and turn it on. This can sometimes reset the cartridge alignment.

Check for Firmware Updates: Ensure your printer's firmware is up to date.

I hope this helps to guide that stubborn black cartridge into its rightful place! 

Take care and have a good day. 😇

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support