Change country /region on my printer

[mr_paws]

I bought my HP Deskjet 3755 printer from Canada. I have moved to India with this printer. I was told that ink # 803 will work, but I need to reach out to HP support team so that they can help configure my printer to use this new 803 cartidge in-place of the #65 cartidge that I have been using in Canada. I couldn't get a phone number to call and get this done, hence my post in the community. Can someone please help with this configuration?

[Max3Aj]

@mr_paws, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.

I will be more than happy to help you out here. 

  

To perform a printer region reset you need to meet the following conditions: 

  

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

  

Do keep me posted. 

  

Take care and have a good day. 

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Max3Aj

HP Support 

[mr_paws]

Hello Max3. Thank you for your response, appreciate you. I meet the 3 conditions you mentioned. Can you please let me know the steps to perform this region reset?

Please note that I am on MacOS 15.

[Max3Aj]

@mr_paws, Thank you for your response, 

  

Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well) 

  

Launch HP Smart and click the product ink levels to open the Supported Cartridges window. 

Clicking ink levels in HP Smart 

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels. 

Clicking to the right of the ink levels 

The Set New Regions window opens. 

  

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Max3Aj

HP Support