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Change printer region

HP Recommended
Microsoft Windows 10 (64-bit)

I've moved from the UK to Kenya with an HP 3720 inkjet printer. I can no longer get instant ink cartridges here so purchased what I though were compatible cartridges. Having installed them, the printer says that they are incompatible.

 

After a little research I think it's because I need to change the printer region. The printer is out of warranty. I'm wondering if I can change the region FOC now the printer is out of warranty.

 

I'm sure I'm not the first to complain about this - why on earth do HP region code their printers? I can't see the point. If I bought a car in one country and imported it to another I would expect the fuel to work exactly the same - printer ink is the same regardless of location.

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Message 2 of 3
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HP Recommended

Hi,

Yes, you may change the region as the ink cartridges are in warranty, due to the ink cartridges warranty.

 

have you purchased genuine HP 123 Black and Tri-Color cartridges?

 

Make sure these are in-warranty, the warranty end date is listed on the cartridge in a YYYYMMDD format:

123.png

 

Next, ensure you have the printer installed on a Windows PX or a Mac computer with the HP Software or the HP Smart app, then contact HP Support.

 

I suggest contacting via Facebook, be sure to clearly explain that you moved from another country and have in-warranty cartridges, please check below:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Regards,

Shlomi



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Message 3 of 3
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HP Recommended

Thanks for the quick reply

 

I contacted HP support on the phone and went through the process to change regions but i was told it was impossible because the UK ink cartridges are instant ink cartridges and because of this the printer is locked to the UK. 

 

Is this correct? Is there any way around this that you know of?

 

I'm quite disappointed if so as I've spent $35 on new cartridges only to find out they are next to useless. 

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