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Change the region printer HP office jet pro 8710 - Moved from CostaRica to USA (warranty expired)

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HP OfficeJet Pro 8710
macOS 10.13 High Sierra

Moved from CostaRica to USA

HP OfficeJet Pro 8710

cartridges 954 (Costa Rica) - Here in the US I can only find 952 - But they don't work

warranty expired nov 2019 - so tried to contact HP service; just AI answers. Not helpful at all, as I cannot speak to someone to have it reset.


I need to get a code from HP to change the region of my printer so it can accept the new cartridges, as I cannot find the 954 at all.



HP Support Agent
HP Support Agent
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Hi @Michelle144,


I'd like to help!


The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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