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HP envy 7134

Printer advised to change ink cartridge. Once changed will not print cyan and magenta. Have followed advice to clean cartridges and realign but no change. First day of using the printer, had to change the set up cartridge and now problems printing. Not a good start.

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@PW18, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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TEJ1602
I am an HP Employee

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