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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Babs76
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Changing printers and instant ink

HP Recommended
HP Officejet Pro
Microsoft Windows 7 (32-bit)

1) My current printer has developed ink replacement issues and I can't get it to work after inserting two different cartridges at two different times. I thought about buying a new HP printer but it uses different cartridges. So my question is, if I get a new printer, what do I do with my extra cartridges and how do I get credit for them towards different ones?

 

2) Also, the printer fails after I change an ink cartridge. I got it to work again once, but then had to change a 2nd cartridge, and this time I can't get it to work again at all, even after shutting down and pulling the cord and reconnecting. I'm very discouraged with the poor customer service: chats don't work, no way to email for support found, phone number just sends you back to the failed support page. Very frustrating. Please help.

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
9,989 9,963 695 790
Message 2 of 4
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Hi @Babs76,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Babs76
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I'm using an HP Officejet Pro 8620. 

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Jay_G24
HP Support Agent
HP Support Agent
9,989 9,963 695 790
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If you are using instant ink cartridges, once you replace the printer the old cartridges must be returned to HP.

 

And could brief me on the cartridge issue, where you receiving an error, or was there a quality issue?

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