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‎12-11-2020 01:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Confused: The directions say place cleaning paper in tray 2.  There is only 1 tray.

The printer is leaving a trail of black marks on the out edge of paper on right side

Category:
2 REPLIES 2

‎12-22-2020 07:45 AM

HP Recommended

@SandraQ


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02011355 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎12-22-2020 10:46 AM

HP Recommended

A black line on one  edge is usually caused by either a leaking cartridge or a failed fuser film. Remove the toner cartridge and look inside the printer can you see a lot of toner inside the pritner, if yes then a seal has failed on the cartridge and a replacement should resolve the problem. No toner? Look at the bottom of the cartridge at the green/blue drum. Does it have a mark that corresponds to the mark on the paper, if yes, cartridge is bad. If you have neither of these conditions then the next likely issue is a failed fuser film. Can you post a sample of what you are seeing?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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