Color Printing colors are completely off

[Wanda41AG]

It is like the black ink is printing along with the colors. At first Yellow was the worst color to mess up.  It would have black streaks running through it.  I printed whole pages of yellow squares thinking I needed to clean the cartridges.. The black streaks in the yellow lightened, but never went completely away.  I replaced the yellow cartridge.  The color was right for a couple pages, then the problem started all over again. Now all the printed  colors are much much darker than they display on the computer.  At the moment the only color that prints close to the correct shade is blue.

The yellow is very very dark gray, the green is almost black, and the red is a very deep burgundy,

[Nal_NR]

Hi @Wanda41AG, 

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the print quality. 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead

• Use an automated tool to clean the printhead to restore print quality.
• Load plain white paper into the tray.
• On the printer control panel, swipe down on the touchscreen to open the Dashboard.
• Touch the Setup icon .
• Touch Printer Maintenance, and then touch Clean Printhead.

Check for issues with the ink cartridges

• Very low ink levels and using non-HP cartridges can cause print quality issues.
• Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.
• HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.
• On the printer control panel, swipe down on the touchscreen to open the Dashboard, and then touch the Ink Level Indicator icon .
• Check the ink levels and replace any low or empty cartridges.

• Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.
• If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.

Click here for the remaining steps. 

Try updating the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.