Color not working

[Andie-12]

I have cleaned the cartridge and done the self clean of the ink heads, but the COLOR which is reading 1/4-1/2  capacity is not printing at all.

HELP

[Nal_NR]

Hi @Andie-12,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the color printing.

Check ink cartridges

• Low ink levels, using non-HP cartridges, and rough handling can cause print quality issues.
• Replace any non-HP or refilled cartridges with genuine HP cartridges. HP supplies are available from the HP Store and local retailers.
• HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. Go to HP Anti Counterfeiting and Fraud Program for more information.
• Check ink levels. Low ink levels can cause print quality problems. From the home screen on the printer control panel, touch the Ink icon (). The control panel displays the estimated ink levels.

• Rough handling of cartridges during transport or installation can cause print quality problems. Wait a few hours for the automatic servicing routine to complete, and then try to print again.

Click here for the remaining steps. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.