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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Check the grounding contacts on the secondary transfer roller. the upper spring, circled in red in image below has a habit of slipping out of place and no longer contacting the transfer roller. This results in no voltage present to transfer image from the ITB to the paper. Spring must extend beyond the black plastic sleeve it sits in.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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