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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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03-07-2025 05:27 AM
Hi @OJay57,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are unable to print in color from your printer, I can understand how frustrating it can be, please try the steps shared below to try and resolve the issue.
Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:
https://support.hp.com/us-en/help/printscandoctor
Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.
Install the printer using the TCP/IP port:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, install the printer using the Windows built-in driver
Refer to this document to know how. Try printing.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support