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Color printer won't print in color

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HP Office Jet 3830
Microsoft Windows 10 (64-bit)

My printer won't print in color.   I tried following the instructions given to correct the problem, but when I get to "

  1. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen"  there is NO ICON. 
  3. I'm not savvy enough to know what to do next.
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@dwinkler, Welcome to the HP Support Community! I’m here to help.


I understand the printer is not printing in color. To assist you better,

  • Try making a standalone copy in color from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Check the ink levels and replace any low/empty ink cartridges.

Perform the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridges and print a test page to check the result.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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