• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-05-2021 10:29 PM

HP Recommended
Product: Colorjet M283fdw
Operating System: Microsoft Windows 10 (64-bit)

I purchased Colorjet M281fdw in 02/2020.  The color seemed to be fading so I bought all new toner from HP but that did not help.  In 10/2020, HP replaced my printer under warranty - since M281fdw was not available they sent M283fdw.  It worked fine for a couple months.  Last month I tried printing and the color again is off.  After troubleshooting chat with HP, they sent me new toner (black, yellow, cyan and magenta).  I installed new toner and no improvement.  Colors are all faded.  It looks like printer is printing in Pastel, nothing is vibrant.  I have tried all usual step, reset printer, reinstall drivers from HP, color calibration, printhead cleaning, etc.  Nothing helps.    Color is also off when copying a page directly from printer, but pages scanned to PDF are correct. I have scanned printed pages to document the issue, 

Category:
1 REPLY 1

‎03-09-2021 08:23 AM

HP Recommended

@bshought, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.