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Message 1 of 2
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Flag Post

Colour Ink Cartridge Error

HP Recommended
Hp Envy 5546
Microsoft Windows 10 (32-bit)

Hi,

I've attempted to print some things off today and my printer was working fine earlier and is connected to the internet, however now it is saying there is a error with the tri colour ink cartridge despite it having plenty of ink in there to operate. I have removed it and tried to clean it according to HP guidelines and still comes up with the error message.

 

I'm unsure of what to do as i cannot seem to order another one through instant ink 

 

Thanks 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AmberZoo, Welcome to the HP Support Community!

 

To assist you better, what is the error you get?

Are you able to print in black?

You may remove the color ink cartridge to check the same.

 

For now, make sure you try the steps mentioned in this document  - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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