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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Richard190
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Colour cartridge did not arrive case number [Personal Information Remove] running since 20th March

HP Recommended
Deskjet 2630
Microsoft Windows 10 (64-bit)

What's the best next step after you have tried the Whatsapp access in Ireland and had several case numbers assigned, the replacement is promised and you still don't get it?  I entered a query and chatted to Pankaj, Ankit (case number [Personal Information Removed]) and finally Ashish Ullman with case [Personal Information Removed]who finally promised a replacement on 23rd March.  The previous Whatsapp conversations got interrupted because it takes so long to talk to them due to the gaps between you sending a message and them replying.

 

Sadly no replacement colour cartridge has ever arrived, ironically in March a black and white cartridge arrived on it's own (so at least I can print in black and white) but because the system is pretending I have a working colour cartridge I don't get that replaced.  Is it better to just buy your own and exit the HP ink contract?

 

Funnily enough the M button of our new HP laptop just popped off and it seems the plastic clip is half broken so I am going to try and get replacement button on a separate thread.

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@Richard190, Welcome to HP Support Community!

 

Is your printer enrolled in the HP Instant Ink program?

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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