Colour ink cartridge problem

[Lisa264]

I keep getting a message on my printer telling me to remove and reinstall the colour cartridge. I've followed all the steps and the additional steps given via the virtual assistant but I'm still getting the message and am unable to use my printer.  It days on my account a new ink cartridge won't be sent out until I resolve the problem? Can anyone help?

[Kumar0307]

@Lisa264, Welcome to the HP Support Community!

I understand the color ink cartridges is not working. 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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