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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lisa264
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Colour ink cartridge problem

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Hp envy 4524

I keep getting a message on my printer telling me to remove and reinstall the colour cartridge. I've followed all the steps and the additional steps given via the virtual assistant but I'm still getting the message and am unable to use my printer.  It days on my account a new ink cartridge won't be sent out until I resolve the problem? Can anyone help?

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Kumar0307
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@Lisa264, Welcome to the HP Support Community!

 

I understand the color ink cartridges is not working. 

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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