Complaint regarding out of warranty printer

[GMcD27]

After wasting several hours trying to actually speak with a human being, I have discovered that my 3 year old HP ENVY printer is out of warranty and I have no recourse from a service standpoint other that the throw it away and purchase another printer. The printer no longer prints colors correctly even after several attempts at printhead cleaning, alignment and cartridge replacement. Here are my take home messages from this experience:

-It is extremely frustrating to navigate the HP customer service maze.

-It is obvious that HP has no interest in supporting existing customers or providing a satisfying customer support experience.

-If your equipment goes out of warranty and then malfunctions, you have a large piece of garbage to dispose of. Not much environmental impact there....

-In the future, I will not be purchasing a HP product. 

[Raj_05]

Hi @GMcD27,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support