Considering changing printer

[Ickymalayo]

My Envy 5546 printer has been good for me for a long time. Recently messages tell me the 62 Colour cartridge needs to be insrted cirrectly. It already is, just as it has been . It does not follow a cartridge change. Reposition, click Ok and the same thing happens. I never use anything ither than HP cartridges  and pay the monthly sub to be sure. Can a cartridge go wrong after a time? Any tips or suggestions would be appreciated.

If I do have to change, what is the current model closest to the 5546, and what hyappens to the crtridges. Can they go into a current printer or does HP sort out a refund/exchange?

Thanks in advance for any views.

.

If I do h

[Betty0610]

@Ickymalayo

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day