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KarenVierra
Level 2
10 3 1 0
Message 1 of 4
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Constantly having to clean printheads

HP Recommended
HP OfficeJet Pro 9019
Microsoft Windows 11

It seems that every time I want to print something in color, I have to clean the printheads first. Most of the time, I only have to conduct one stage.

  • I use HP Instant Ink
  • There are new cartridges installed
  • This time, I tried to print on a 4x6 card.  I printed one out, then had to clean the printheads once.  After that, I tried printing my card on a plain piece of paper.  Once that came out okay, I then printed out another card, which came out fine.

This is not the first time I've had to do this.  Has anyone figured out what's happening?  Do I need to install new cartridges?

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@KarenVierra, Welcome to the HP Support Community! I’m here to help.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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KarenVierra
Author
Level 2
10 3 1 0
Message 3 of 4
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@KUMAR0307

 

I received and installed the replacement ink cartridges.  I also changed the default print quality from "normal" to "best".  The problem still has not been solved - I'm still having to clean the cartridges before I can get it to print color.  During my last, I had to clean more than once.  

 

Does someone have a solution for this?  At this point, I'm really frustrated, and am considering returning this printer (which is Printer #3!), and requesting a full refund.

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Kumar0307
HP Support Agent
HP Support Agent
27,143 27,107 1,896 2,278
Message 4 of 4
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@KarenVierra

 

This means that the issue is with the printer. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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