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‎08-24-2023 02:47 AM

HP Recommended
Operating System: Mac OS X 10.6 Snow Leopard and older

Trying to fix black ink not printing and need to speak with a person not a machine

Category:
1 person had the same question
1 REPLY 1

‎08-27-2023 12:27 PM

HP Recommended

Hi @Manda10,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with your printer.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time you were able to print in black?

- Are you able to make a copy on the printer standalone? (Place a document on the scanner glass and make a copy)

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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