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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Copy feature only prints green!

HP Recommended
hpEnvy 5055 All-in-One printer
macOS 10.15 Catalina

I changed the tri-color catridge HP65. I did the alignment, printed the alignment page. Printing  a text page in B/W worked fine. When I tried to copy a page in B/W or in color, however, the page comes out green! I ran the print quality diagnostics so I then cleaned the cartridges. Nothing has worked. If you have any advice for me, I would greatly appreciate it. Mahalo!

 

Original is red/orange on top & B/W on bottomOriginal is red/orange on top & B/W on bottom

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