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‎09-10-2024 06:02 AM - last edited on ‎09-10-2024 01:07 PM by Retired

HP Recommended
Operating System: macOS 10.12 Sierra

Serial [personal info removed]

Category:
1 REPLY 1

‎09-12-2024 06:58 AM

HP Recommended

Hi @Manolo53,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It seems like your HP OfficeJet 8600 is stuck in a constant demo loop when you power it on. This can be frustrating, but there are several troubleshooting steps you can try to resolve the issue:

1. Power Cycle the Printer

  • Turn Off: Press the power button to turn off the printer.
  • Unplug: Unplug the power cord from the wall outlet.
  • Wait: Leave it unplugged for at least 60 seconds.
  • Plug In: Plug the power cord back into the outlet.
  • Turn On: Press the power button to turn the printer back on.

2. Reset to Factory Defaults

  • Access Menu: If you can access the menu on your printer, go to the setup or settings menu.
  • Factory Reset: Look for an option to restore factory defaults or settings. This option might be under “Tools” or “Maintenance.”
  • Confirm Reset: Follow the prompts to confirm the reset.

3. Check for Software/Firmware Updates

  • HP Support Website: Visit HP’s official support website and check if there is a firmware update available for your printer model. Sometimes, updating the firmware can resolve issues like this.
  • Download and Install: Follow the instructions on the HP website to download and install any available updates.

4. Inspect the Printer for Errors

  • Check for Paper Jams: Ensure there are no paper jams or obstructions inside the printer.
  • Check Ink Cartridges: Make sure the ink cartridges are properly installed and not empty or clogged.

5. Test Different Power Outlets

  • Try a Different Outlet: Sometimes, issues can arise from a faulty power outlet. Try plugging the printer into a different outlet to see if that makes a difference.

6. Perform a Hard Reset

  • Unplug and Reconnect: With the printer turned on, unplug the power cord from the back of the printer. Wait for 60 seconds and then plug it back in.
  • Turn On: Turn the printer back on and check if the issue persists.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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