Country of Registry

[christiana2028]

I would like to file a complaint against HP itself and its useless support. I bought a printer, took forever to setup because nothing worked as it was supposed to but that wasnt the issue. The ink cartidges are full but just wont print!!!! Why exactly? NO ONE can give me an explanation. I try to subscribe to the instant ink situation and guess what this also doesnt work. Because somehow my account is Registered to USA. I have nothing to do with USA! I am in an entirely different country and continent all together! And I cant change the country in my account because that doesnt make sense to people in HP apparently. You just have to create a new account with a new email and everything! How does this make sense?? I then ask support to kindly eliminate my account altogether because its seems like its good for nothing but apparently they cannot eliminate my account and the information on it... How does that comply with any privacy law in any country!  

[Dragon-Fur]

@christiana2028 

Welcome to the HP English Community --

Your complaint concerns are outside of the focus of our Community.

That said, your description of the issue sounds (to me) like something that can be rectified.

I've forwarded your message to our Moderator team.

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Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

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• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

HP Support  HP World-Wide Support

In-Warranty product case submission

Select your region and follow the prompts

NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

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Reminder for all who are reading

Please do not post text or images on our public website that includes any private information.

What?'

Doing so is an invitation to those who might use the information to trick you with lies and schemes (scammers).

Who?

Bad people troll the Internet looking for ways to obtain your information - don't just hand it out to thieves.

Thanks.

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Thank you for participating in the HP Community --

People who own, use, and support HP devices.

[Sneha_01]

Hi @christiana2028,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm truly sorry to hear about your frustrating experience with setting up your printer and the challenges you've faced with HP support. It sounds like you've encountered multiple issues that have made using your printer a headache.

It's definitely not acceptable that you're unable to get a clear explanation as to why your printer won't print despite having full ink cartridges, and the inconvenience of your account being registered to the wrong country only adds to the frustration. I understand how important it is for your devices to work seamlessly, especially when it comes to something as essential as a printer.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support