Cyan 910 ink is not printing for HP OfficeJet Pro 8028

[ReneeO]

I replaced the magenta and yellow 910 ink cartridges because they were low and the cyan wasn't low enough to change yet. After that the cyan stopped printing on paper. I replaced it as well thinking maybe it was lower, not enough to get a notice of low ink, but maybe it was just something strange. After it was replaced it still won't print blue on paper. It says that the ink level is full, but won't print, even on the Printer Status Report. So, I believe it is something with the printer and not the ink itself. Let me know what I can do. Thank you for the help. 

[Betty0610]

@ReneeO

Welcome to the HP Support Community.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[1858csa]

What did you do to resolve the issue?

[1858csa]

Cyan 910 ink is not printing for HP OfficeJetPro 8025

[1858csa]

Cyan 910 not printing. What can I do? I am under warrantee

[Echo_Lake]

@1858csa

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• Are you able to make copies from the printer?
• Are you printing from your phone or computer?

Keep me posted for further assistance.