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‎10-28-2020 06:15 PM

HP Recommended
Product: OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I am having trouble with my printer. It needed new ink and I replaced all ink cartridges, but the Cyan color is the only one that won’t work. It says it is incompatible. Well they all come in the same box so that doesn’t make sense. I tried another cyan in a different box and same thing. I tried to follow instructions on a few different forums to try and correct the issue but nothing has worked.

Tried suggestions listed here:

https://h30434.www3.hp.com/t5/Printing...

1 person had the same question
3 REPLIES 3

‎11-01-2020 02:18 AM

HP Recommended

@Bytagig

 

Welcome to the HP Support Community.

 

If you insert you old cyan ink, do you still get the error message?

 

Try the steps you haven't from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎11-05-2020 11:00 AM

HP Recommended

No, it seems to work with the old one. It’s empty though

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‎11-26-2020 01:03 PM

HP Recommended

I recommend you to contact the HP Support Team regarding this as this could be an issue with the new cartridge

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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