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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RDEDes
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Cyan Ink not printing

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Microsoft Windows 10 (64-bit)

Put a new cartridge in, first one, and it stopped working.  Just got another one from hp it doesn’t work either

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TEJ1602
HP Support Agent
HP Support Agent
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@RDEDes, Welcome to HP Support Community!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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