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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
FrustratedHC
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Cyan cartridge does not work despite being replaced. This is an ongoing saga since October 2020

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HP Office Jet Pro 6960

Ever since there was a fault with the Cyan cartridges last year, the replacements don't work either. I asked for two cyan replacement but one cyan and one yellow was received.  I took out the faulty one and sent it for recycling and then the replacement started not to work.  Anyone else had the same issue? What is the solution?

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KrazyToad
HP Support Agent
HP Support Agent
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@FrustratedHC

 

I would like to help

 

Are you getting any error messages regarding the cyan cartridges?

 

If the replacement cartridges still do not work, I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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