Cyan cartridge is new and not printing

[HarmonicaHarry]

I just got the printer installed new from Best Buy did one color print and now Cyan ink color not printing and shows not empty but shows blank  red yellow and black show on test paper but no cyan? Printer is five days old.

[sandytechy20 · Accepted solution]

@HarmonicaHarry

Welcome to the HP support community.

Check the ink cartridge vents

1. Open the front door, and then lift the ink cartridge access door.

   

2. Wait until the carriage stops moving before you continue.

3. Remove an ink cartridge from its slot.

4. Examine the vent area above the HP logo on the top of the ink cartridge.

   

5. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   

6. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

7. 1. 

      Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

8. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

9. Slide the ink cartridge into its slot, and then press down on the ink cartridge until it snaps into place.

   

10. Repeat these steps to inspect the vents on each of the ink cartridges.

11. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[HarmonicaHarry]

Thanks Sandy you nailed it I was ready to pack the new printer up and exchange it as a defect.  Good job. and yes your remedy was faster than if you know your number push one.

[sandytechy20]

@HarmonicaHarry

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[ToddInVA]

I have the same problem and the recommended solution didn't fix it. I received two cyan cartridges within two weeks with the second replacing a know defective cartridge issue. However, despite attempting all of the recommended steps, my Officejet 6830 will not print cyan.

[Mmunguia]

Same here just got a new cyan today and still not printing it is so frustrating.