The blue on my colour printer isn't coming through adequately so all the colours are distorted. Six weeks ago I had an email from HP Instant Ink acknowledging recent cyan cartridges to be defective and promising to send out a new one in "four to six weeks". Nothing has been sent. I have tried replacing the cartridge and cleaning my printhead (many times) but the problem persists. The HP site's bot is hopeless over this issue. I tried waiting to get a response from the call centre but gave up after waiting ten minutes. Can anyone advise me?
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